UR Nurse Phone Scripts: Word-for-Word Scripts for Every Utilization Review Call

Know exactly what to say on every UR call, including the hard ones.

Denial calls, pushback from providers, chasing missing clinicals: phone calls are where many new UR nurses feel least prepared. These word-for-word scripts take the guesswork out.

What’s inside:

8 ready-to-read scripts: requesting clinicals, continued stay, discharge date, approval, level-of-care change, peer-to-peer offer, denial and voicemail

Fill-in blanks highlighted so you can use them at a glance

Identity and HIPAA verification steps before every call

“If the caller asks...”: calm, accurate answers to 5 tough questions

Call documentation checklist, a sample call note, and do’s and don’ts

Perfect for: UR nurses at insurance companies and review companies, new hires in training, and anyone who wants to sound confident and professional on the phone.